The Buddha Beauty Company Returns & Cancellations

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Returns

We hope to make shopping online at The Buddha Beauty Company as enjoyable as it can be. When purchasing our range of vegan skincare and a return is requested. 

 

A refund or an exchange will be offered provided the goods are in a fully saleable condition, for reasons of hygiene and safety, except of course where goods are faulty and/or damaged or if we have delivered incorrect goods.

Returning goods by post

▪ Contact us within seven days for a Returns Number via e-mail llewelyn@buddha-beauty.com or call us on +44 (0) 1618617000 between 10.30am - 6.00pm, Monday to Friday.

▪ We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned

▪ When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging

▪ Ensure you enclose your proof of purchase

▪ Any refund will automatically be issued to the debit or credit card number used to make the original purchase please allow 5 – 10 working days

▪ Postage or courier charges are non- refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods

▪ We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending

Returns address:

The Buddha Beauty Company

The Coach House,

115 Beech Road,

Chorlton,

Manchester,

M219EQ.

 

Refunds

Simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the value of returned goods directly to the original method of payment.

Exchange

Simply return your purchases to us within 14 days clearly stating that you would like an exchange.

Cancellations

You can cancel an order by emailing quoting your Buddha Beauty Order Number. Please make sure you include the words "order cancellation" in your email subject heading.

If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund.